Warranty Information

What to do if a watch is not working properly:


Batteries are installed in quartz models when the watch is made. This battery will have a shorter life than a fresh battery, so the watch may quit functioning. Always be sure to check and change the battery first (quartz models).

Watches carry their own manufacturer's warranties and must be sent to the proper service center for repair by following the instructions in the warranty information. The customer is responsible for all shipping costs for warranty repairs. We do not operate a watch repair facility and do not perform warranty service on any manufacturer's behalf.

NOTE: It is not a defect if the battery has run down on a quartz watch or if the second hand is not perfectly aligned with the second marks. Manufacturers will often times make production changes to case designs, dial and/or hand styles. Also, pocket watches may not open to a full 90% or may have slight abrasion marks where the cover closes on the body of the watch or where the chain is placed over the bow. The typical accuracy for a mechanical pocket watch will be +/- 60 seconds/24hr. A mechanical pocket watch should be wound daily and the time re-set. If only wound, the time can be off by several minutes within a few days. These conditions are not considered factory defects or valid reasons for a return. Defective watches that have been worn or used can only be factory repaired in accord with the manufacturer's warranty policy.

Accessories carry a 90 day replacement guarantee unless otherwise specified.

 

Manufacturer Warranty Period Service Center
 
Charles-Hubert, Paris Limited Lifetime Movement Warranty Unitron Enterprise Corporation
2521 Strozier Ave.
South El Monte, CA 91733
800-221-1881
 
Classique 2 yrs. GDP Imports LLC
PO Box 5402
Destin, FL 32540
1-774-353-7382
 
Jean Marcel 3 yrs. Euro Time International LLC
8401 Lake Worth Rd Suite 110
Lake Worth, Florida 33467
1-561-967-2005
 
Jean Pierre of Switzerland 2 yrs. T.T.L. Service Dept.
Pilot House
5 Bleeding Heart Yard
Greville St., Hatton Garden
London, England EC1N 8SJ
United Kingdom
+44 020 7405 2439
 
Mount Royal 2 yrs. T.T.L. Service Dept.
Pilot House
5 Bleeding Heart Yard
Greville St., Hatton Garden
London, England EC1 N8SJ
United Kingdom
+44 020 7405 2439
 
Rapport London 2 yrs. M.A. Rapport & Co. Ltd.
Service Department
Ivor House, Bridge Street
Cardiff, CF10 2TH
United Kingdom
+44 029 2037 3737