Warranty Information
What to do if a watch is not working properly:
Batteries are installed in quartz models when the watch is made. This battery will have a shorter life than a fresh battery, so the watch may quit functioning. Always be sure to check and change the battery first (quartz models).
Watches carry their own manufacturer's warranties and must be sent to the proper service center for repair by following the instructions in the warranty information. The customer is responsible for all shipping costs for warranty repairs. We do not operate a watch repair facility and do not perform warranty service on any manufacturer's behalf.
NOTE: It is not a defect if the battery has run down on a quartz watch or if the second hand is not perfectly aligned with the second marks. Manufacturers will oftentimes make production changes to case designs, dial and/or hand styles. Also, pocket watches may not open to a full 90% or may have slight abrasion marks where the cover closes on the body of the watch or where the chain is placed over the bow. The typical accuracy for a mechanical pocket watch will be +/- 60 seconds/24hr. A mechanical pocket watch should be wound daily and the time re-set. If only wound, the time can be off by several minutes within a few days. These conditions are not considered factory defects or valid reasons for a return. Defective watches that have been worn or used can only be factory repaired in accord with the manufacturer's warranty policy.
Accessories carry a 90 day replacement guarantee unless otherwise specified.
| Manufacturer | Warranty Period | Service Center |
| Aerowatch | 2 yrs. | Exclusive Time International 203 Main Street #181 Flemington, NJ 08822 1-908-788-0029 |
| Avalon (Pedre Watch Co.) |
Limited Lifetime on Movement |
L & W Service 48 West 38th Street New York, NY 10018 1-800-289-8963 |
| Belair | 3 yrs. | Belair Service Center 1995 Swarthmore Ave. Lakewood, NJ 08701 1-800-223-1654 |
| Charles-Hubert | Limited Lifetime on Movement |
Unitron Enterprise Corporation 2521 Strozier Ave. South El Monte, CA 91733 1-800-221-1881 sales@charleshubert.com |
| Classique | 2 yr. | GDP Imports LLC PO Box 5402 Destin, FL 32540 1-800-556-7354 |
| Dakota | 5 yrs. | Dakota Watch Co. 10179 Commerce Park Dr. Cincinnati, OH 45246 1-800-859-9259 |
| Euro Geneve | 2 yrs. | L&M Jewelry Creations Inc. 110 Hillside Blvd. Ste. 12 Lakewood, NJ 08701 1-800-223-6485 info@lmjewelry.com |
| Jacques du Manoir | 2 yrs. | SWISSSERVICE, INC. 1774 East Herbert Ave. Salt Lake City, UT 84108 1-801-582-0731 |
| Jean Marcel | 2 yrs. | Jean Marcel LLC 2925 10th Avenue North Suite 205 Palm Springs, Florida 33461 1-561-967-2005 jeanmarcel@comcast.net |
| Jean Pierre | 1 yr. | T.T.L. Service Dept. Pilot House 5 Bleeding Heart Yard Greville St., Hatton Garden London, England EC1N 8SJ United Kingdom +44 207 4052439 |
| Magnus Automatic Timepieces | 1 yr. | APWM Group, Inc. 30 Chapin Rd. Ste. 1210 Pine Brook, NJ 07058 1-800-882-8608 |
| Mount Royal | 1 yr. | T.T.L. Service Dept. Pilot House 5 Bleeding Heart Yard Greville St., Hatton Garden London, England EC1 N8SJ United Kingdom +44 207 4052439 |
| Rapport London | 2 yrs. | M.A. Rapport & Co. Ltd. Service Department Ivor House, Bridge Street Cardiff, CF10 2TH United Kingdom +44 029 20373737 |
| Royal London | 2 yrs. | Condor Group Limited 700 Great Cambridge Road Enfield, Middlesex EN1 3EA United Kingdom +44 208 3704300 |