Terms and Conditions

By visiting or shopping at this web site, you accept the following terms and conditions. Please read them carefully.

Copyright

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.

Disclaimer of Warranties and Limitation of Liability

THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESSED OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.


We have a fair but firm Return Policy and no one at Pocket Watch Central is authorized to change or amend these terms.

  1. All returns are subject to approval and require an RMA# (Return Merchandise Authorization).
  2. Returned merchandise must be in new, unused and resalable condition with all original protectors, boxing, warranty materials and accessories.
  3. Returns must be requested within 15 days of receipt of merchandise.
  4. Returned merchandise must be received within 15 days of the RMA# authorization.30 days will be granted for International orders.
  5. Non-engraved merchandise that is unclaimed or refused by the recipient is consider an "unauthorized return" and will be subject to re-stocking charges plus return shipping fees imposed by the carrier, as well as Custom, VAT, Duties or any other expenses incurred on international orders.


Merchandise that is not eligible for return:

  1. Merchandise that has been engraved, used, worn, or damaged by the customer.
  2. Merchandise requiring repair after 15 days of receipt. (Warranty service is provided by the manufacturer)
  3. Special Orders, clearance merchandise, close-outs and discontinued items.
  4. Engraved merchandise that is unclaimed or refused from the carrier by the recipient is considered an "unauthorized return" and is not eligible for refund.
  5. It is not a defect if the battery has run down on a quartz watch or if the second hand is not perfectly aligned with the second marks. Manufacturers will oftentimes make production changes to case designs, dial and/or hand styles. Also, pocket watches may not open to a full 90% or may have slight abrasion marks where the cover closes on the body of the watch or where the chain is placed over the bow. These conditions are not considered factory defects or valid reasons for a return.
  6. It is unrealistic to expect anything man made to be perfect. Inspecting a watch under strong light will always reveal minor flaws. We do not guarantee perfection and do not consider unrealistic expectations to be valid reasons for a return.


Important Engraving Information:

  1. Engraving may not always appear exactly as pictured in terms of size or look.
  2. Inscriptions are centered within the text area. Images, Logos and Initial(s) are centered where located.
  3. It is the customer's responsibility to enter complete and accurate information. Double check for spelling, punctuation and capitalization errors before submitting your order. If you realize you have made an error or your order is incomplete, contact us right away to make corrections.
  4. We reserve the right to make minor changes for proper wording, spelling, punctuation, capitalization, placement, spacing, & character count limitations when necessary for the most pleasing appearance. All capital text will be converted to normal capitalization when necessary if Old English, Script or Vanessa fonts are selected. If your selections are totally inappropriate for the area chosen we will email you with our recommendations.
  5. Engraving is an irrevocable procedure which once begun or finished cannot be canceled, returned or exchanged.
  6. NO vulgar, obscene, offensive, or otherwise inappropriate text inscriptions will be accepted.


Shipping, Customs Duty and/or VAT Taxes & Standard Procdures:

  1. Shipping, Customs Duty and/or VAT Taxes are not refundable under any condition. Customer is responsible for all shipping and handling charges associated with a return or warranty repair. Refund credit will be issued for merchandise only.
  2. Orders cannot be cancelled once shipped. Refused or unclaimed orders will have all associated expenses deducted from the merchandise credit once returned to us by the carrier.
  3. It is not a valid reason for a return if a shipment does not arrive within an anticipated timeframe. We do not have control over shipments once they are passed to the carrier and we will not be held responsible for missed shipment deadlines.
  4. Merchandise returned that does not adhere to the above conditions or without original packaging and paperwork is not eligible for return credit. Customers will be responsible for the costs of re-shipping the merchandise to them.
  5. Refund credit will be issued only to the card used in the original transaction. No cash reimbursements will be made.