Ordering & Shipping

Stock Status: All merchandise shown on our website is in stock at the time of purchase. If you purchase the last unit it will then no longer appear or be marked "OUT OF STOCK". On the rare occasion that an item is unavailable when your order is processed you will be promptly notified. The item may be reordered when it comes back into stock.

Order Cancellation: Should you need to cancel an order prior to shipment, email your request to us at customerservice@pocketwatchcentral.com . Please include your Order Number in the Subject Line and include a brief explanation. Your request will be acknowledged as soon as possible so multiple requests are unnecessary.

IMPORTANT: An order cannot be canceled once it has shipped or if it is a Custom or Special Order. Special Order items may be drop-shipped directly from the manufacturer or distributor and are subject to current availability.

Online Orders:

Orders are placed online through our secure shopping cart. You may Check Out with or without setting up an account. An account will give you access to your Order History, you can View/Print current or previous orders, check the current Order Status, get Tracking# information and manage Alternate Shipping Addresses. The FREE SHIPPING option only applies to orders placed online.

Offline Orders:

We accept telephone orders at 1-361-723-1750 during our normal business hours of 9:30am - 5:30pm M-F Central Time.
The FREE SHIPPING option does not apply to telephone orders.

Payment Method:

Credit/Debit Card: We accept Visa, MasterCard, American Express and Discover. We will need to know your card type, the card number, 3-4 digit security code, expiration date, and the exact name and billing address on the card. This will be validated to reduce errors, fraud and charge backs. Address verification will also be checked. We use the Authorize.net real-time automatic payment gateway, so payments will either be immediately authorized or declined.  

Credit/Debit card is the only form of payment we accept. We do not accept gift cards, checks, money orders or bank/wire transfers.

DOMESTIC & INTERNATIONAL SHIPPING:

There are various shipping options from which to choose at Check Out. The Free Shipping option for USA orders over $150.00 is by USPS Air Mail/Parcel Post (6-10 day delivery). APO/FPO/DPO orders are by USPS Priority Mail only. UPS Next Day shipping is just an option and not necessarily a guarantee of receiving an order the next business day. Some items are drop-shipped directly from suppliers by their preferred method. Most items will ship the same day or next business day. Special orders may take 5-7 business days. We do not offer Saturday, Sunday, or Holiday delivery. Orders Ship on business days only.

Shipping is automatically calculated by the Shopping Cart based on the destination, shipping option chosen, weight and value of the merchandise in the cart. To see real-time shipping options and rates prior to Check Out, add the item(s) to your Shopping Cart and then click the "Get Shipping Quote" link in the My Cart panel from the left menu. If your country does not appear in the country drop-down list we do not deliver to that country, so you will not be able to Check Out.

INSURANCE: Orders over $200.00 value are insured and will usually require a signature.

USPS (Post Office) will make only 1 attempted delivery on packages, so if no one is there to sign for it, a notice will be left and the customer will have to go to their local Post Office to pick it up. Express Mail is held for 5 days and all other mail service is held for 15 days before being returned to us as "unclaimed". If a package is returned to us "unclaimed", re-shipping charges will apply.

UPS has similar policies regarding "non-deliverable" shipments.

Recommendation: The best alternative, if no one is home to receive and sign for an insured package, is to have it shipped to you c/o your place of business.

USA DOMESTIC SHIPPING (Includes APO/FPO/DPO):

For USPS Track & Confirm go to http://www.usps.com/shipping/trackandconfirm.htm

USPS 2012 Holiday Domestic Shipping Guidelines:

USPS First Class/Parcel Post Mail: Dec.15
USPS Priority Mail: Dec.19
USPS Express Mail: Dec. 21

Average USPS Shipping Times (Continental US) - AK, HI, PR & VI will vary:

First Class Mail : 6-10 Business Days/Limited Tracking
Priority Mail: 3-5 Business Days/Tracking
Express Mail: 1-3 Business Days/Tracking

For UPS Tracking go to http://www.ups.com/tracking/tracking.html

UPS Ground: 5-7 Business Days/Tracking
UPS 3 Day Select: 3 Business Days/Tracking
UPS 2 Day: 2 Business Days/Tracking
UPS Next Day: 1 Business Day/Tracking

NOTE: Saturday, Sunday, Holidays and the day an order ships are not counted as Business Days, so a Next Business Day order shipped on a Friday will typically arrive on Monday. Next business day shipping cannot be guaranteed on orders that are received after 3:00pm CT. Not all areas of Alaska and Hawaii will have guaranteed UPS Next Day delivery.

Peak Season Guarantees for the Christmas Holiday Schedule: The guaranteed delivery for all UPS Next Day, 2nd Day Air and 3 Day Select is suspended for shipments picked up on Dec. 21st, 22nd and 23rd.

INTERNATIONAL SHIPPING:

All prices on our website are in US dollars. Currency conversion will be made by your card provider when the transaction posts to your account. We only ship internationally to Australia, Canada, Mexico, United Kingdom, the European Union countries & Switzerland.

(Not all international shipping options will be available to all countries.)

USPS 2012 Holiday International Shipping Guidelines:

USPS First Class Mail International: Nov. 25
USPS Priority Mail International: Dec. 3
USPS Express Mail International: Dec. 10

Average USPS (Post Office) International Shipping Times:

USPS First-Class Mail International: Varies with Destination/Limited Tracking
USPS Priority Mail International: 6-10 Business Days/Tracking
USPS Express Mail International: 3-5 Business Days/Tracking

IMPORTANT: Estimated international shipping time for First-Class Mail, Priority Mail & Express Mail International does not include international transit time or Customs clearance. After Customs clearance the shipment will be transferred to your country's postal mail system for local delivery. Customs Fees may be collected at time of delivery.

Average UPS (United Parcel Service) International Shipping Times:

UPS Standard (Canada Only): 4-7 Business Days/Tracking
UPS Worldwide Expedited: Varies with Destination/Tracking
UPS Worldwide Express: Varies with Destination/Tracking

IMPORTANT: UPS speeds your shipment along by acting as the Brokerage with Customs for you, the importer, and will collect Brokerage & Customs Fees upon delivery.

SPECIAL NOTE: During the Christmas Holiday season, international shipments will take longer than normal. We make no promises or give no guarantees of timely delivery during this time of the year.

CUSTOMS & DUTIES:

Watches are classified as jewelry and as such are considered luxury items. Customs and duties imposed by your country are the responsibility of the receiver.

You don't have to be a business person to be an importer:

As Internet shopping becomes more popular, what is often not understood is that as soon as you hit the return key to purchase a product from another country, effectively you become an importer and become liable for Duty and VAT payments.

It's not always about the purchasing!

If you purchase merchandise or someone sends you a gift from abroad, you will be obligated to pay the Duty and Import VAT (if applicable).

The bottom line is...

If you are receiving a shipment, you need to know that there could be Duties that may be collected before the shipment can be released.