Home : Customer Service : Return Policy

Return Policy

We have a fair but firm Return Policy and no one at Pocket Watch Central is authorized to change or amend these terms.

  1. 1. All returns are subject to approval and require an RMA# (Return Merchandise Authorization).
  2. 2. Returned merchandise must be in new, unused and resalable condition with all original boxing, warranty materials and accessories.
  3. 3. Returns must be requested within 15 days of receipt of merchandise.
  4. 4. Non-defective returned merchandise is subject to a 15% re-stocking charge ($7.50 minimum).
  5. 5. Returned merchandise must be received within 15 days of the RMA# authorization.

Merchandise that is not eligible for return:

  1. 1.  Merchandise that has been used, worn, altered (i.e. engraved, sized, etc.) or damaged by the customer.
  2. 2.  Merchandise requiring repair after 15 days of receipt. (Warranty service is provided by the manufacturer)
  3. 3.  Specials, clearance items, close-outs and discontinued merchandise.
  4. 4.  Special order or custom made merchandise.
  5. 5.  It is not a defect if the battery has run down on a quartz watch or if the second hand is not perfectly aligned with the second marks. Manufacturers will oftentimes make production changes to case designs, dial and/or hand styles. Also, pocket watches may not open to a full 90% or may have slight abrasion marks where the cover closes on the body of the watch or where the chain is placed over the bow. These conditions are not considered factory defects or valid reasons for a return.
  6. 6.  It is unrealistic to expect anything man made to be perfect. Inspecting a watch under strong light will always reveal minor flaws. We do not guarantee perfection and do not consider unrealistic expectations to be valid reasons for a return.


Shipping, Customs Duty and/or VAT Taxes & Standard Procdures:

  1. 1.  Shipping, Customs Duty and/or VAT Taxes are not refundable under any condition. Customer is responsible for all shipping and handling charges associated with a return. Refund credit will be issued for merchandise only.
  2. 2.  Free Shipping items will have the original outbound shipping cost deducted from the return credit.
  3. 3.  Merchandise returned that does not adhere to the above conditions or without original packaging and paperwork is not eligible for return credit. Customers will be responsible for the shipping cost(s) of returning the merchandise to them.
  4. 4.  Refund credit will be issued only to the card used in the original transaction. No cash reimbursements will be made.


To request an RMA# follow the procedure below.

 

 

RMA RETURN REQUEST

Use this link to Email Us your return request.

Please include the following information so that we can identify the transaction:

Name under which it was purchased:
Order Number:
Date of the transaction:
Stock number of the item you wish to return:
Reason for the return: