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How can I contact you?
Click on the Contact Us link in the Customer Service area of the lower left menu or use the LiveHelp feature in the upper left menu.
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Can I place my order over the telephone?
We can assist you if you need help placing an order.
Call us at (361) 723-1750 during our regular office hours of 9:30am-5:30pm M-F Central Time.
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I have an ordering or shipping question...
Please review our Ordering & Shipping page.
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I have an engraving question...
Please review our Engraving Information page.
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What are your shipping rates?
Shipping rates are calculated based on destination, value and weight of the item(s) in your Shopping Cart. Shipping rates include the actual freight charges, handling and insurance.
To see the "real-time" shipping rates add the item(s) into your Shopping Cart and then click the blue Shipping Rates button on the left side of the Shopping Cart page. A pop-up window will allow you to select the country (USA is the default) and the state or region from drop-down boxes. Enter the post (zip) code and click the Get Rates button. You will then be able to view the USPS (Post Office) and UPS shipping options you can choose during Check Out.
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Do you ship internationally and how much does it cost?
We welcome orders from the United Kingdom, Australia, Canada, Mexico and European Union countries.
Shipping is by USPS Priority Mail International, USPS Express Mail International and select UPS services. Shipping options and rates can be viewed by following the procedure described above.
Estimated international shipping times and Customs information can be viewed on our Ordering & Shipping page.
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I placed an order online and then created an account but my order isn't in my account history! How come?
For your order to show up in your account history you would have had to create the account prior to placing the order. Now, there is no way for the system to associate your prior order with the newly created account.
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Why is my Shopping Cart empty after I add an item?
This is almost always a browser related issue.
For an item to be added to a Shopping Cart, "cookies" must be allowed. If anything interferes with "cookies" being set the item will not appear in the cart. The most common cause is the "Security" or "Privacy" level of your browser is set too high. Try lowering this setting normally found in the Tools section of most browsers. Also, if you have an Internet Explorer browser, try using it. All current IE versions with the default Medium Privacy Level setting work fine with our Shopping Cart and Check Out pages.
NOTE: We have received several reports of this issue from users of the Mac operating system.
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I ordered a watch and went back to view in on your website but it says it is now out of stock. Does this mean you don't have any to ship?
If none were in stock when you placed the order you would not have been able to put the item in a Shopping Cart or Checkout. You purchased the last item we had on the shelf so it now shows "THIS ITEM IS OUT OF STOCK"
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I need to order a watch that is Out of Stock or more than you currently have in stock. What should I do?
Send us an email using the Contact Us link on our website and give us the make, model and quantity you need. We will contact our suppliers to check availability and email you back as soon as we have some information. We will then work with you to obtain the necessary quantity you want.
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I haven't received my order! Where is it?
If your order was shipped by the Free Shipping method, USPS Priority Mail which has no tracking #, it will take on average 3-5 business days to arrive. If it has been longer than that it probably has arrived at your local Post Office and an attempted delivery was made. The Post Office will only make only one attempted delivery on packages, so if no one is at home to receive it they are supposed to leave a notice to go pick it up.
If you think this may be the case, please contact your local Post Office and inquire.
If your order was shipped by USPS Express Mail or one of the UPS services, follow the tracking# link in your Shipping Confirmation email for delivery status.
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I bought a watch from you and am having a problem. Do I send it back to you for service?
We are not a warranty service station.
The manufacturer or distributor of each brand of watch we sell has their own service center and is responsible for all warranty service. Please follow the instructions on the warranty card that came with the watch to obtain service.
If you have lost or can't find the warranty card, view our Warranty Information page for current contact information.
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Can you give me information or an appraisal on an antique/vintage pocket watch?
Please review our Pocket Watch Appriasal page.
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Do you have any digital pocket watches?
No name brand manufacturer currently makes a classic style pocket watch with an LED or digital display.
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Do you have any pocket watches with a lighted dial?
Most digital clip watches will have a backlighted dial. No manufacturer makes a classic style pocket watch with a "lighted" dial that can be read in the dark.
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Do you have any musical pocket watches?
There are only two grades of musical pocket watches. The Reuge and Boegli Swiss Made mechanical pocket watches that sell in the thousands of dollars and the low quality Russian Molnija and Vostok brands. We do not sell any of these brands.
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Do you have any waterproof pocket watches?
There are no "waterproof" pocket watches. However, some do have 5ATM water resistance, which is good for causal contact with water, but not submersion.
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Do you have any talking pocket watches?
While there are some wrist watches that will audibly speak the time, no pocket watches have this feature.
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Do you have any "atomic" pocket watches?
No manufacturer offers this feature in a classic pocket watch.
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Do you have any cartoon character pocket watches?
Cartoon character pocket watches, like Mickey Mouse, Donald Duck, etc, are limited edition pieces usually issued only through authorized franchise channels. We do not have any of these novelty items. Try a search on eBay.
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